The challenge in legal practice
Client conversations are the building blocks of a legal file. Taking good notes during a conversation is hard — you have to listen, ask follow-up questions, and write at the same time. As a result many lawyers dictate their notes after the fact, or have a secretary write them up.
That approach is slow and expensive. The average firm spends 5 to 10 percent of billable time on administrative write-ups.
The legal context
Legal practice has its own demanding requirements. ForgetLess is built for the Dutch legal market:
- Duty of confidentiality (Article 11a of the Dutch Advocatenwet) — no external processing without careful consideration
- NOvA conduct rules — an obligation to maintain accurate case files
- GDPR/UAVG — particularly strict for criminal and health data
- Retention periods — often 5 to 7 years in line with Dutch fiscal rules
This means "any random cloud transcription service" is not an option. You need a service you can genuinely trust with client data.
How we solve this
Our legal customers choose ForgetLess for the following reasons:
- EU servers (Frankfurt) — no transatlantic data transfer
- DPA on request — a clear data processing agreement
- Configurable audio retention — automatic deletion after X days
- 2FA mandatory for admins — firm-wide policy is possible
- Audit log — see who viewed which transcript and when
- No training on your data — your content is never used to train models
Case study: a mid-size firm in Utrecht
A mid-size law firm with 18 lawyers started using ForgetLess last year. Their workflow:
1. During the client meeting: record on a smartphone 2. After the meeting: upload to ForgetLess (via app or web) 3. Within 5 minutes: transcript, summary and action items ready 4. Lawyer reviews (15 minutes) 5. Export to the file
Result:
- Time saved: roughly 30 hours per week firm-wide
- Quality: more complete and accurate than manual notes
- Client satisfaction: higher (the lawyer can focus more on the conversation itself)
"We were initially worried about confidentiality, but the DPA and EU hosting put that to rest. I can no longer imagine how we worked without it."
Want to get started?
For law firms we also offer a trial on the Pro tier. Email [email protected] for more information.